Easy Anti-Cheat help: Bans, errors, and appeals

Easy Anti-Cheat Player Support FAQs

Check out some answers to common issues.

Easy Anti-Cheat Player Support

Browse answers to common questions about bans, errors, and account issues. Don't see what you're looking for? Submit an appeal or contact the relevant game’s support channel.

Looking for developer FAQs? Visit the Epic Online Services FAQ.

Accounts Bans

Additional Security Requirements

Collecting system logs

EAC Windows Service

Error: Easy Anti-Cheat is not installed

Error: Maximum simultaneous game instances reached!

Error: Unknown file version: <>

Error 20010: Easy Anti-Cheat installation folder has been encrypted

Error 30005

Privacy, Security & Data Collection

Performance, Troubleshooting & General Questions

Software & System Compatibility

Accounts Bans

Why is my account banned?

How long does an appeal take?

How can I ensure I don't get banned for cheating?

I wasn't playing when my account got banned.

I want more information about my account ban.

Think your account was mistakenly banned?

Submit an appeal