Account bans

Why is my account banned?

Easy Anti-Cheat is tasked with the responsibility of detecting and preventing the use of third-party tools that are designed and used to grant players an unfair in-game advantage. When Easy Anti-Cheat flags an account for cheating, the game publisher may subsequently decide to suspend or ban the account from playing again.

How can I ensure I don't get banned for cheating?

To ensure your account does not get banned, use only trusted machines to play on secured servers. If you are not sure whether or not the machine you are using to play may have cheats installed, do not play the game.

Never share your account or give out your password to anyone.

When will my ban be removed?

Game publisher and Easy Anti-Cheat have a zero-tolerance policy for cheating on the game and any resulting account bans are permanent.

Neither we nor the game publisher will lift account bans on request. While we understand this can be frustrating, we must maintain a zero tolerance policy for cheating in order to foster a fair game that all players can enjoy equally.

I wasn't playing when my account got banned!

When cheating is detected on an account, the ban may not be applied right away. You don't need to be online for the ban to be issued on the account.

My account was stolen!

Anyone owning a gaming account is responsible for its safety. Regardless of who was using your account when the cheating occurred, the ban will not be removed.

When using Steam, please see the Account Security Recommendations FAQ to secure your account from attackers.

When using Uplay, please secure your account with 2-step verification.

How does this affect my Steam Account?

Being banned from the game will result in a Game Ban status being added to your Steam profile. This has the same impact as a VAC ban status. You can still register and purchase new games on a Game Banned account. If you receive a ban for a game that has in-game items, these items cannot be transferred to a different account. Visit the Steam pages for more information.

I still want to play the game!

You can still play single-player games on a banned account. You can also connect to multiplayer games hosted on insecure game servers or over LAN. When browsing the server list change your filter settings to display the ones that are not secured by Easy Anti-Cheat.

Note that most Easy Anti-Cheat secured games do not have insecure servers, unless community hosted.

I want more information about my account ban!

We do not disclose the cheats that were detected while connected to a secured server that resulted in an account ban. We have detailed records for each cheat detection, however, releasing this information would only benefit cheat developers. However, you can send us a ban appeal and request an investigation of your account ban. The Easy Anti-Cheat team investigates each claim of false cheat detections to guarantee the accuracy of each decision taken by Easy Anti-Cheat.

Go here to submit a ban appeal.