Support for Ragnarok

Privacy Statement

EasyAntiCheat Oy (“Kamu”, “we” or “us”) is a Finnish company which provides solutions against online game cheating to game developers, publishers and other third parties alike (“Customers”) such as Electronics Extreme. In order to provide the said solutions, we provide a wide range of game security services to Electronics Extreme, including client-side protection, server-side middleware, and expert developer centric support (“Services”).

When providing the Services to Electronics Extreme, Kamu processes personal data of the players or other end-users (“Player” or “You”) who play or otherwise use the online video game Ragnarok or other services of Electronics Extreme (“Game”).

The purpose of this privacy statement is to provide you information regarding the collecting and processing of your personal data and information regarding your rights as a data subject in accordance with the applicable legislation in the EU. From this privacy statement You will find a more specific description of how your personal data will be processed when providing the Services to Electronics Extreme.

Information regarding the processor

  • Processor: EasyAntiCheat Oy, Tammasaarenkatu 3, FI-00180 Helsinki. Business ID 2585063-4
  • Name of the register: The end-user register of Kamu
  • Contact person: Simon Allaeys.
  • Contact information: www.easy.ac/contact/; Postal address: EasyAntiCheat Oy, Tammasaarenkatu 3, FI-00180 Helsinki.

The purposes for the processing

The purpose of processing personal data is to provide solutions against cheating and fraud in Ragnarok. In practice this means information is gathered of the Players interacting in the Game and the gathered information is exchanged between Kamu and Electronics Extreme.

Kamu uses your personal data to the following purposes.

  • Prevention and solving of misuse of the Game by the Player (e.g. cheating and other unacceptable methods);
  • Identification and solving of misuse of the Game by the Player (e.g. cheating and other unacceptable methods);
  • Compilation of statistics, analyzing and auditing regarding Player;
  • Identification of the Player’s digital player account;
  • User-specific adaptation of the Service;
  • Producing and developing the Services; and/or
  • Other equivalent purposes of use

Personal data we collect and process

Upon registration or during the use of Ragnarok, the following data may be collected and processed about You.

  • Username and account identifier;
  • In-game reports filed involving You;
  • In-game movements and other gameplay behavior;
  • Technical information about the hardware used to play the Game, such as motherboard manufacturer, CPU identifier, GPU identifier, and general performance indicators;
  • Technical information about the methods, technics, technologies or alike used by You within the Game that may be suspected to indicate the use of methods that are considered unacceptable by Electronics Extreme; and/or
  • Other equivalent information

In addition, the Service may collect automatically saved data, such as the technical log of the server (e.g. your IP-address, your session history), during the use of the Game.

The abovementioned data is primarily obtained from your use of Ragnarok. Additionally, player account identification data may also be obtained from Electronics Extreme or the Electronics Extreme’ service providers such as Steam, GOG, and others (“Service Providers”). You have accepted these disclosures by using the Game or Service Providers.

Sharing of your personal data

Your data will be regularly disclosed to Electronics Extreme and the Service Providers in order to prevent or investigate misuse within Ragnarok and to the extent required to implement the sanctions for misuse within the Game.

Your personal data will not be sold, rented, leased, licensed, borrowed or otherwise assigned or disclosed forward to third parties other than the ones expressed in this privacy statement. However, if the business regarding the Service or the shares of Kamu will be redeemed, sold or otherwise assigned, the Player data can be transferred to the party purchasing the shares or the business.

Transfers to third countries

Your Personal data may be transferred outside of the European Union or the European Economic Area to the parties expressed in this privacy statement.

For avoidance of doubt, the transfer of information is always executed in legal and professional manner. We are relying on valid EU data protection safeguards, such as the EU Model Clauses within our company, when transferring your personal data.

Storage period of your personal data

General profile data and aggregated statistical data about You are stored for the entire duration of the legitimate interest of the Customer and the service agreement between Kamu and Electronics Extreme for Ragnarok.

Other personal data are processed in real-time and stored for a duration of maximum 5 days. If the data is suspected to indicate misuse in the Game, the relevant data samples are stored for at most 3 months. If the data is determined to indicate misuse in the Game, the data remains stored until no longer necessary for the purposes provided herein.

Your rights as a data subject

As a data subject, You have the following rights with regards to your personal data. In order to use the rights referred to below, You may contact Electronics Extreme directly or alternatively Kamu at www.easy.ac/contact/

Right of access

You have the right for access, however restricted, to your personal data which we have collected, as well to other information provided in Article 15 of the General Data Protection Regulation. You will not gain access to the information which includes trade secrets or intellectual property, such as the information used to identify methods for cheating or fraud in Ragnarok.

Right of rectification

You have the right to obtain from us a rectification of inaccurate personal data concerning you. Inaccuracy of personal data shall be determined in good faith by an expert at Kamu.

Right to erasure

You have the right to obtain from us the erasure of your personal data if any of the following conditions are true.

  • Your personal data is no longer necessary for the purposes provided herein, such as when you stopped playing Ragnarok.
  • The legal ground for processing is no longer valid, such as when Electronics Extreme has terminated the data processing agreement with Kamu.
  • You have objected to the processing and there are no overriding legitimate grounds for the processing.
  • The personal data has been unlawfully processed.

Right to restriction of processing

You have the right to obtain from us restriction of processing if the circumstances provided in Article 18 of the General Data Protection Regulation apply. However, you will not be allowed to use or access the Game during the period You have restricted us from processing your personal data.

Right to data portability

You have the right to receive the personal data concerning you, which you have provided to us, such as the correspondence with the Kamu support team. In line with the right of access, You will not gain access to the information which includes trade secrets or intellectual property of Kamu.

Automated decision-making

The processing of your personal data will include automated-decision making. The way we process the data enables us to find out whether particular personal data is showing anomalies and may indicate misuse of the Game.

If You are deemed to have misused Ragnarok based on the automated-decision making, You will be flagged and reported to Electronics Extreme, who is the Customer operating the Game in question. It is up to Electronics Extreme to determine what consequences are implemented for the identified misuse of the Game. If Electronics Extreme decides to sanction You based on the information we have provided, You have the opportunity to appeal the automated-decisions by contacting our helpdesk at www.easy.ac/contact/, at which point an expert will review the data and revisit the decision.

The principles of how the data register is secured

The Service is provided through secured communication and the personal data is stored by using the best practices of the industry. The personal data is accessible only by parties obligated to maintain the confidentiality and the secrecy and whose employment tasks require to access to such data.

How to contact us

In case you have questions regarding this privacy statement or general questions regarding the privacy of your personal data, You can contact our customer support at www.easy.ac/contact/