Support for CardLife

Account bans

Why is my account banned?

Easy Anti-Cheat is tasked with the responsibility of preventing and detecting the use of third-party tools in CardLife that are designed and used to grant players an unfair in-game advantage. When Easy Anti-Cheat flags an account for cheating, Freejam may subsequently decide to ban the account from playing CardLife again.

Account bans may also occur outside of Easy Anti-Cheat's control. Freejam may decide that behaviours harming the intended player experience are subject to banning or other sanctions. Such behaviours may include rage quitting, AFK farming, threats, harassment, advertising, scamming, etc. In some cases, a warning may first be delivered, but multiple offenses may conduct to a permanent account suspension. Easy Anti-Cheat cannot assist you in resolving such a situation.

How can I ensure I don't get banned for cheating?

To ensure your account does not get banned, use only trusted machines to play on secured servers. If you are not sure whether or not the machine you are using to play CardLife may have cheats installed, do not play on secured servers.

Use caution when installing any game modifications like scripts or custom skins, and only download custom content from trusted sources. Hackers may maliciously disguise their cheats to cause others to get banned.

Never share your account or give out your password to anyone. Your Family Sharing privileges will be revoked and your account will be banned if your library is used by others to cheat. We recommend you only authorize Steam Accounts and computers you know to be secure.

When will my ban be removed?

Easy Anti-Cheat has a zero-tolerance policy for cheating on CardLife and any resulting account bans are permanent. Should the ban be temporary, you will be informed of the unban time when receiving the initial information about your account ban.

Neither we nor Freejam will lift account bans on request. While we understand this can be frustrating, we must maintain a zero tolerance policy for cheating in order to foster a fair game that all players can enjoy equally.

I wasn't playing when my account got banned!

When cheating is detected on an account, the ban may not be applied right away. You don't need to be online for the ban to be issued on the account.

My account was stolen!

Anyone owning a gaming account is responsible for its safety. Regardless of who was using your account when the cheating occurred, the ban will not be removed.

When using Steam, please see the Account Security Recommendations FAQ to secure your account from attackers.

How does this affect my Steam Account?

Being banned from CardLife will result in a Game Ban status being added to your Steam profile. This has the same impact as a VAC ban status. You can still register and purchase new games on a Game Banned account. If you receive a ban for a game that has in-game items, these items cannot be transferred to a different account. Visit the Steam pages for more information.

I still want to play the game!

You can still play single-player games on a banned account. You can also connect to multiplayer games hosted on insecure game servers or over LAN. When browsing the server list change your filter settings to display the ones that are not secured by Easy Anti-Cheat.

Note that most Easy Anti-Cheat secured games do not have insecure servers, unless community hosted.

I want more information about my account ban!

We do not disclose the cheats that were detected while connected to a secured server that resulted in an account ban. We have detailed records for each cheat detection, however, releasing this information would only benefit cheat developers. However, you can send us a ban appeal and request an investigation of your account ban. The Easy Anti-Cheat team investigates each claim of false cheat detections to guarantee the accuracy of each decision taken by Easy Anti-Cheat.

Go here to submit a ban appeal.