Collecting system logs
System logs may help the Easy Anti-Cheat team with troubleshooting your issues. Please follow these instructions to gather the relevant system logs.
Easy Anti-Cheat logs
Find the Easy Anti-Cheat log files for the game in the folder located at C:\Users\<username>\AppData\Roaming\EasyAntiCheat\
Process monitor logs
- Download the Process Monitor tool from Microsoft TechNet.
- Extract ProcMon.exe to any directory.
- Run ProcMon.exe.
- Process Monitor automatically begins logging when it starts. Stop the logging by clicking the "Capture" icon once.
- Clear any events that were recorded already by clicking the "Clear" icon.
- Just before launching the game, click the "Capture" icon again to begin logging.
- Once the game process has ended or an error dialog has appeared press the "Capture" icon to stop logging.
- Click on the "Save" icon and be sure to choose "All Events".
- Locate the file in Windows Explorer and zip it.
- Send the .zip file to the person who is helping you.